If you have booked directly with us then the preferred payment option is to pay on day of trip as this saves the hassles of issuing refunds if we need to cancel due to sea conditions and unable to get you booked onto another tour during your stay in Shetland, but we do our best to offer an alternative, depending on seats available and of course the weather. We do not have card payment facility on-board Seabird, but there are 4 sets of cash machines within couple of minutes walking distance from our departure point.
If you prefer to pay upfront using credit or debit card, we can accept PayPal or you can choose to pay via bank transfer. When paying via PayPal or Credit/Debit card we will send you a PayPal invoice and you can pay via PayPal account or as a Guest with Debit/Credit card. Just be sure to select which option you prefer when using our online booking form or other methods of communicating with us. If you select to pay via PayPal or bank transfer, we will send an invoice to your email address which requires immediate payment at the time of booking. See below regarding refunds.
If you are booking through Tourist Information Centre, they will take payment when making your booking - see below regarding refunds.
If you need to cancel your booking, please contact us at least 48hrs prior to tour, in order for us to offer space(s) to others - if 48hrs notice given and you have paid upfront, you will receive a refund.
If we have to cancel due to weather and unable to offer you an alternative tour - you will be issued a full refund of the amount we received.
We always state in our booking confirmation to arrive promptly at the scheduled tour times, but in the event of late arrivals we reserve the right to maintain our advertised trip departure time and leave without you (in this event we reserve the right to not issue a refund).
While we do our very best to ensure every passenger’s safety, we cannot take responsibility for chaperoning children. Children’s safety is the responsibility of the accompanying parent(s) or guardian(s). We require all children under 5 to wear a lifejacket at all times (provided on board).
Drinking & Smoking
We do not allow drinking of any alcoholic beverage on our daily wildlife cruises. No smoking inside cabin and not up-wind of other passengers on the deck, and as long as other passengers don’t object. On our private charters – we do allow responsible drinking, but you must bring your own as we are not licensed to sell alcohol.
With our experienced Captain, Brian, and knowledgeable naturalist Marie, enjoyed breathtaking views of the Noss cliffs, seabird colonies, the coastline, and seals with the bonus of learning some local history and snagging some very special underwater views. On a cool and windy day on the water, the coffee/tea and biscuits served were a nice touch as well. Can't imagine a better way to see the area and wildlife - or better folks to guide us. The boat was comfortable and provided some protection from the elements as well!!
So I was visiting my friends in Lerwick and I had a few hours to spend so inspotted the seabird and seals boat, I approached Brian (owner) and asked if there was room for 1 more and there was. I was told to be at the pier for 2pm, I was and we set sail around 2.15pm, we had a safety brief from Marie and it was very clear but also relaxed. First stop was out to a shipwreck where they anchored and put down an underwater camera so we could see the sea life and the wreck, it was really amazing and you could all see clearly on the two television screens. We then proceeded to see the seals then out towards Noss, I don't want to spoil the trip for anyone but it was fantastic and the best £45 I have spent in a while, included were tea & biscuits as well, we were away from 3 and half hours, great company, great boat and overall fantastic experience, well done to you both.
We were so, so lucky...We started slowly with a fascinating camera exploring the sea life around an old wreck. Then we got serious, out into open water and the spectacularly rugged coasts of the islands of Bressay and Noss...The cliffs of Noss were one of the greatest natural sights I've ever experienced. With the sea hammering us and the captain keeping us steady maybe four feet from the rocks, we were at the base of 592-feet-high cliffs, with 25,000 birds above us, sitting/nesting on every speck of ledge, many diving beak-first at high speed to spear fish, the noise of the birds overwhelming. At one point I wondered what would happen if one bird noticed us and mused, "Fancy a change from fish today?" We were probably there half an hour, and it's a half hour that will live in our memories a long time. Lots still to see after that, including backing up into a cavern in a cliff, and anchoring in a cove for tea, coffee, and biscuits. What an incredible tour!
This tour was arranged by our cruise ship and it's a must do for anyone visiting Lerwick in Shetland Islands. We saw such beautiful birds and the two owners were so knowledgeable and friendly. Also rock formations and caves were beautiful. Loved the gingerbread cookies and coffee. Also the views from underwater camera were great!
A belated review from a visit to Shetland in May this year - we had an amazing trip with Brian and Marie round the cliffs of Noss and Bressay. They were both extremely knowledgeable and friendly, seemed to know everything about the wildlife we encountered on the tour, plenty of new things to discover even for someone who grew up in Shetland. we saw grey seals, gannets, great skuas and shags, we couldn't believe how many birds were nesting around the cliffs! The weather was nice enough for Brian to bring the boat right into the Orkneyman's Cave, as well as sending down the ROV to a small wreck at the North mooth of the harbour. would definitely consider taking the trip again, and recommend to both visitors and islanders alike.